FAQs

Zenvy is a modern lifestyle brand offering thoughtfully curated products that bring style, simplicity, and innovation into everyday life. We source high-quality items from trusted global suppliers to deliver premium products directly to your door.

We work with multiple fulfillment centers located in the U.S., Europe, and Asia. Your order will be shipped from the nearest available warehouse with your item in stock to ensure the fastest delivery possible.

Yes — we ship to most countries worldwide. If your country isn't available at checkout, please contact us at support@2envy.store and we'll do our best to help.

Delivery times vary depending on your location:

• United States: 7–15 business days
• Canada, UK, Europe: 10–20 business days
• Australia, New Zealand: 10–20 business days
• Asia: 7–15 business days
• Other Regions: 15–25 business days

These are estimates only — delays may occur due to customs, carrier issues, or peak season volume.

After your order ships you'll receive a Shipping Confirmation email containing your tracking number. Tracking updates can take 3–7 days to appear depending on the courier. If tracking hasn't updated after 10 days, contact us at support@2envy.store.

To ensure faster delivery, items may ship separately from different suppliers. Each package will have its own tracking number. Please allow each shipment its estimated transit time.

Orders can be changed or canceled within 12 hours of purchase. After 12 hours, your order will likely be in processing and cannot be modified. Contact support@2envy.store immediately if you need assistance.

We're sorry if that happens. Email support@2envy.store within 7 days of receiving your order with photos or a short video showing the issue. Provide your order number and a brief description. We will review and arrange a replacement or refund when applicable.

We only accept returns or issue refunds for items that are defective, damaged, or incorrect. Change-of-mind returns are not accepted due to the dropshipping model. Please see our full Return & Refund Policy for details.

International orders may be subject to customs fees or import taxes depending on your country's regulations. These charges are not included in our prices and are the responsibility of the recipient. Please check your local customs rules before ordering.

We accept major international payment methods supported by our selling platform (credit/debit cards, PayPal where available). If you have questions about payment options at checkout, contact support@2envy.store.

For all order inquiries, shipping questions, or support requests, email us at support@2envy.store. We aim to respond within 24–48 business hours.